Frequently Asked Questions

Find answers to common questions about shipping, materials, jewelry care, and returns. If you need additional help, please contact us at support@alvijo.com.

Shipping & Orders

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and shipping method selected at checkout.

Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $50.

Can I modify or cancel my order?

Please contact us as soon as possible. Once an order has been shipped, we may no longer be able to make changes.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

Returns & Exchanges

What is your return policy?

Please refer to our Return & Refund Policy for complete details.

What if I receive a damaged or incorrect item?

Please contact us at support@alvijo.com and we’ll be happy to help.

Products & Materials

What materials are your pieces made from?

Materials vary by design. Product pages list the exact material used for each piece. Our collection includes stainless steel, gold-plated stainless steel, and other fashion jewelry materials.

Are your pieces sold individually or as sets?

Some pieces are sold individually, while others are sold as pairs or sets. The quantity included with each item is always specified on the product page.

Are your pieces suitable for sensitive skin?

Materials vary by product. If you have sensitive skin, we recommend reviewing the material information provided on each product page before purchasing.

Care

How should I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, perfume, and chemicals.
  • Remove before showering or swimming.
  • Store in a dry place.
  • Gently polish with a soft microfiber cloth.

Will my jewelry tarnish?

Proper care helps preserve the finish and appearance of your jewelry. Longevity varies depending on the material and frequency of wear.

Is your jewelry waterproof?

To prolong the quality and appearance of your jewelry, we recommend removing it before swimming or showering and avoiding prolonged exposure to water, perfume, and chemicals. Proper care will help maintain its beauty over time.

Packaging

What is included with my order?

Each order includes:

  • Jewelry piece
  • Velvet pouch
  • Microfiber cloth

Contact

How can I contact Alvijo?

You can reach us anytime at support@alvijo.com.

How quickly do you respond?

We typically respond within 1–2 business days.