Return & Refund Policy
Returns
We want you to love your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition and packaging.
- Include any display cards, polishing cloths, and other accessories received with the order.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Earrings (for hygiene reasons).
- Gift cards.
- Final sale items.
- Items showing signs of wear or damage after delivery.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- An incorrect item was received.
We recommend using a trackable shipping service, as Alvijo cannot guarantee receipt of returned packages.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:
Please include your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund after it has been issued.
Original shipping charges are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
How to Start a Return
To initiate a return, please contact:
We will provide instructions for returning your item.